Frequently Asked Questions

Everything you need to know about shopping with Southbank Centre Shop.

What are your delivery options and costs?

We offer standard and express shipping across the UK, as well as international delivery. Shipping costs are calculated at checkout based on the weight of your order and the destination.

What is your return policy?

We hope you love your purchase, but if you are not completely satisfied, you can return your items within 28 days of receipt for a full refund or exchange, provided they are in their original condition.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery status.

Are your products sustainably sourced?

We are committed to ethical sourcing. Many of our products are created by independent designers, social enterprises, and brands that prioritize sustainable materials and fair trade practices.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.